REFUNDS & RETURNS:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
 
To start a return, you can contact us at support@exoticsnaxx.com. If your return is accepted, you will be in charge of shipping the items back to the address provided. Items sent back to us without first requesting a return will not be accepted.

Returned items will be subject to a 15% restocking fee. If your order was free shipping, your order shipping will be deducted from the refund in the total of $7.99.

We can not cancel orders if they have already left our facility. If you cancel and order before it is shipped out or packed you will receive a full refund. Once you receive tracking number via email we can not cancel a shipment. 

You can always contact us for any return question at support@exoticsnaxx.com

 

DAMAGES AND ISSUES:

Claims made for damaged products will be covered by USPS/UPS carrier insurance and the customer must make a claim through their website. 

All damages are to be handled through the carrier service selected and the customer agrees to this when using our services.

Use this link to process a claim with USPS:

https://www.usps.com/help/claims.htm

https://www.ups.com/us/en/support/file-a-claim.page

If any product is returned to the sender due to damage, the undamaged items will be refunded to the customer and we will file a claim for the damaged product through the shipping carrier. Upon acceptance of the claim, we will refund the leftover amount back to the customer. Shipping charges are non-refundable in any and all circumstances. 

 

EXCEPTIONS / NON-RETURNABLE ITEMS:

All seasonal, limited edition, international drinks, and snacks are purchased at the customer's discretion and the customer is aware that on some of these items, due to their limited time being sold and import time, products are not guaranteed to be within expiration periods, and in most cases, these items will be at a discounted price if they have expired or gone past their best by date.

Please contact us directly for information on product dates.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

EXCHANGES:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

CANCELLATIONS:

Please contact us directly to cancel pending orders. If the order has left our facility, we are unable to cancel or refund the order.